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How to Get Your Knowledge Management Back on the Rails
Knowledge management may look like a rather newly-borne approach, since companies still don’t have a unified understanding of how to process and store valuable data and how to transform tacit...
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Pain and Gain: How to Increase User Adoption of Your SharePoint Portal
When a SharePoint portal comes into a company’s life, it is to reach several goals: to facilitate business processes, to help employees with their day-to-day routine, to support collaboration and to...
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3 Reasons Why B2B Companies Should Go for Website-CRM Integration
From Amazon to Spotify and Facebook, website personalization feels just natural for B2C websites. Pause for a second, though, and think how it could work for B2B companies too, with their inevitably...
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CRM and Customer Satisfaction Surveys in B2B
In B2B, a single customer’s dissatisfaction can result in much heavier losses than in B2C. Purchases tend to be higher, so are the stakes, and even this trite question of “How likely are you to...
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How to Choose a CRM Consultant
It’s said and done – a CRM is coming to your organization. But now that you set out to find your CRM consultant, you are likely to face the challenge of bringing down all the cacophony of demands you...
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How to Engage Channel Partners With a Portal
Managing a partner portal is not only a matter of technology and investments. Designed to create opportunities to streamline sales, empower partners, and achieve competitive advantages, 80% of partner...
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What Makes a Great Enterprise Collaboration?
Enterprise collaboration is vital for an enterprise, as it ensures the continuity of business processes and guarantees their accomplishment. Still, enterprise collaboration is often reduced to a...
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Microsoft Dynamics 365: Hopes and Fears
Microsoft is bringing together its Dynamics CRM and ERP solutions in a brand new cloud bundle called Dynamics 365. ScienceSoft’s CRM consulting department looks at all the available facts to see how...
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B2B CRM Maturity Levels
Deploying a B2B CRM system is just like launching a spaceship into outer space. While advancing, you will need ever more resources to break from the gravitational forces and get to the point of maximum...
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In Search Of An Effective Model To Measure Customer Experience
Alarming news keeps coming from the US retail front. The recent wave of store closure announcements from Gap, American Apparel, Kohl’s, Sears and Macy’s, which alone set to shut down about 15% of its...
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Why Extend Your SIEM Solution With Network Configuration Monitoring Tools?
Using their SIEM solutions, companies usually monitor security events correlated into offenses with their indicated duration, severity, type, source and destination IPs, log sources, etc. These...
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What Will Drive Mobile Advertising Forward: Tips, Trends, and Regulations
Do you think all digital advertising is the same and mobile ads are just resized to smaller resolutions? This article will show you that mobile advertising is turning into a new media and explain how...
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